Refund policy
The 60-day money-back guarantee
We ask you to give the Komfora Vagus Nerve Stimulator sixty days before you decide. Four minutes a day. If your stress and your sleep have not changed in that time, we refund you in full.
No restocking fee. No questions about why. You do not need to prove anything to us.
What we ask
Two things, and that is all:
- You contact us within 60 days of the order date.
- You send the device back to us after we reply.
The conductive gel and the blackout sleep mask are yours to keep either way. We do not want them back and you do not pay for them.
Sending it back
Email us first. We reply with the return address and your reference. Then post the device within 14 days of our reply.
Return shipping is at your own cost. Once the device reaches us we refund the full purchase price within 14 days.
You are welcome to unpack the device and use it, which is the whole point of the guarantee. Wear from normal use is expected and does not reduce your refund. If it comes back broken by misuse, we may reduce the refund to reflect that, and we will tell you why before we do.
If you live in the United Kingdom or the European Union
You have a statutory right to cancel a distance purchase within 14 days, without giving a reason. That right sits alongside the guarantee above, it is not replaced by it. Nothing in this policy limits it, and if anything here conflicts with it, your statutory right wins.
Faulty or damaged on arrival
If your device arrives damaged, or develops a fault that is not caused by misuse, email us with photographs and we will replace it at our cost. A fault is not a return and it is not a guarantee claim: the 60-day window does not apply and you do not pay return shipping. Nothing in this policy affects your statutory rights.
How to make a request
Email info.komfora@gmail.com with your order number. We aim to reply within two business days.
How refunds are paid
Approved refunds are returned to the original payment method within 5 to 10 business days of approval. How quickly it then appears on your statement is up to your bank or card issuer, not up to us.
Cancelling an order
If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, the terms above apply.
If your situation does not fit
The conditions above exist so that the guarantee means something. They are not there to trap you. If your circumstances are not covered by any of the above, email us anyway and we will look at it. We would rather lose the sale than argue with someone who is already exhausted.
Questions about this policy: info.komfora@gmail.com