Refund policy
The 30-day money-back guarantee
We ask you to give the Komfora Sleep System thirty nights before you decide. If you follow the protocol and your sleep has not changed, we refund you in full, and you do not need to send the device back.
When the guarantee applies
To claim under the guarantee, all of the following must be true:
- You used the Komfora Sleep System on at least 25 of the 30 nights, following the protocol in Relieve Insomnia in 30 Days, the e-book included free with your order.
- You completed the sleep log in that e-book, and you send it to us with your request.
- You contact us within 30 days of the date your order was delivered.
The sleep log is the only evidence we ask for. We ask for it because the guarantee is a promise about what happens when you use the device as directed, and we cannot make that promise to someone who has not used it.
If your claim qualifies, we refund. You keep the device, the ear-tips, the e-book and the travel case. There is nothing to send back and nothing to pay.
Returns within 14 days
If you would rather just send the device back, you have 14 days from the day your order is delivered to tell us. You do not need a reason, and you do not need the sleep log.
Email us within those 14 days, then send the device back within 14 days of telling us. Return shipping is at your own cost. Once it reaches us, we refund the purchase price within 14 days. The ear-tips and travel case should be returned aswell.
You are welcome to unpack the device and try it, exactly as you would handle it in a shop. If it comes back with more wear than that, we may reduce the refund to reflect the drop in value, and we will tell you why before we do.
If you live in the United Kingdom or the European Union, the paragraphs above are your statutory right to cancel a distance purchase. Nothing in this policy limits that right, and if anything here conflicts with it, your statutory right wins.
After 14 days
Between day 15 and day 30, the money-back guarantee above is the way to get your money back: follow the protocol, send us the sleep log, and keep the device. We do not accept returns after day 14 outside of that, other than for faults.
Faulty or damaged on arrival
If your device arrives damaged, or develops a fault that is not caused by misuse, email us with photographs and we will replace it at our cost. A fault is not a return and it is not a guarantee claim: the 14-day window does not apply, the protocol does not apply, and the sleep log does not apply. Nothing in this policy affects your statutory rights.
How to make a request
Email info.komfora@gmail.com with your order number and, if you are claiming under the guarantee, your completed sleep log. We aim to reply within two business days.
How refunds are paid
Approved refunds are returned to the original payment method within 5 to 10 business days of approval. How quickly it then appears on your statement is up to your bank or card issuer, not up to us.
Cancelling an order
If your order has not shipped yet, email us and we will cancel it and refund you in full. Once it has shipped, the terms above apply.
If your situation does not fit
The conditions above exist so that the guarantee means something. They are not there to trap you. If your circumstances are not covered by any of the above, email us anyway and we will look at it. We would rather lose the sale than argue with someone who is already exhausted.
Questions about this policy: info.komfora@gmail.com